Contact Fair Go Casino Support | 24/7 Help 2026

We offer two ways to get in touch. Live chat is open 24/7 and is the quickest route for anything time-sensitive, such as a deposit that has not appeared, trouble signing in, or a question about the WELCOME bonus while you are mid-session. Email suits longer or more detailed matters, like documents, a dispute you want on record, or anything that needs a written trail. We do not run a phone line or a postal desk, so please use these two channels only. Both are available at any hour, including weekends and public holidays.

A little detail up front saves everyone a round of back-and-forth. Please give us your username and the email address registered on your account so we can find you quickly. Describe what happened in plain words, mention roughly when it occurred, and tell us which device and browser you were using. Screenshots are very helpful, especially of error messages or your cashier page. If your question concerns a payment, add the transaction ID, the method you used and the amount. Never send your full card number or your password; we will never ask for either.

Live chat is designed for immediate answers, so you should be connected with a team member without a long wait. Email takes a little longer because each message is read and handled properly rather than answered with a template. If your request needs a closer look, such as a payment check or a document review, we will tell you what we are doing and what to expect next instead of leaving you guessing. Sending one complete message is quicker than several partial ones, so gather your details first where you can.

We verify identity as part of keeping accounts secure, which means uploading a photo ID and a recent utility bill. Completing this early is one of the best things you can do, because it helps withdrawals move along without delay. If a document is rejected, ask us why and we will explain what needs fixing, whether that is a blurry image, a cropped edge or an out-of-date bill. We can also help with sign-in problems, updating details and questions about how our daily or monthly deposit limits can be set up through our team.

Ask us about any of our banking options, including Visa, Mastercard, Apple Pay, Google Pay, Neosurf, CashtoCode, eZeeWallet and several cryptocurrencies. We can clarify minimum deposits, which start at AU$5 with Lightning Bitcoin and are typically AU$20 elsewhere, plus the AU$100 minimum withdrawal and our per-transfer, weekly and monthly caps. Withdrawals are processed within up to 2 business days, and having your account verified beforehand helps. If something looks off with a transaction, send us the ID and we will trace it with you.

If something has not gone the way it should, tell us first. Contact live chat or email, explain the issue and what outcome you would like, and we will review it carefully and respond with a clear answer. If you remain unhappy after that, ask for your case to be escalated to a senior team member, who will take a fresh look. Should you still feel the matter is unresolved, you are entitled to raise it with the relevant gaming regulator. Keep your conversation history and any reference numbers, as they make the process smoother.

Gambling should stay an enjoyable pastime, never a source of stress. Our tools include deposit limits, cooling-off breaks and self-exclusion, and our team can help you put any of them in place quickly and without judgement. If you want to step away, tell us and we will guide you through the process. You can also set daily or monthly deposit limits by contacting support. Only play with money you can afford to lose, and if gambling is affecting your wellbeing, please consider speaking with a free, confidential support service in Australia. You must be 18 or over to play.