Fair Go Casino Privacy Policy 2026

When you sign up, we ask for the details needed to set up your account: your name, date of birth, address, contact details and login credentials. To verify who you are, we also collect a colour photo ID such as a driver's licence or passport, and a utility bill dated within the last two months. If you deposit by card, we may ask for clear colour copies of the card, front and back. As you play, we record transactions, deposits, withdrawals, bonus activity, game history and support conversations. We also gather technical data such as your device type, browser and IP address.

We use your data to run your account, process deposits and withdrawals, apply bonuses such as the WELCOME offer, and answer your questions. Identity checks help us confirm you are over 18 and keep one account per player, as our terms require. We also use information to spot fraud, bonus abuse and suspicious payment activity, to keep our games and systems secure, to improve how the site works on phones and tablets, and to send you offers you have agreed to receive. We do not use your data for anything unrelated to running a safe, lawful casino.

We process personal data only where we have a proper reason to do so. Most of it is needed to carry out our agreement with you, such as managing your account and paying out winnings. Some processing is required by law, including identity verification and anti-money-laundering checks. Other uses rest on our legitimate interests, for example protecting the platform from fraud and keeping our service reliable, always balanced against your rights. Where we rely on your consent, such as for marketing emails, you can withdraw it at any time without affecting your ability to play.

We never sell your personal data. We share it only with trusted parties who help us operate: payment providers and card or crypto processors, identity and fraud-prevention services, our game provider, hosting and support tools, and professional advisers. Each is expected to protect your information and use it only for the task we give them. We may also disclose data to regulators, law enforcement or other authorities when the law requires it, or to protect our rights. Where someone makes false or malicious public statements about us, our terms allow us to disclose their identity to relevant parties.

We keep your data only as long as we need it for the purposes above. While your account is active, we hold your profile, verification documents and transaction history so we can pay you and meet our compliance duties. After an account is closed, certain records, particularly identity checks and financial transactions, are retained for the period that anti-money-laundering and accounting rules require. Accounts that sit inactive for twelve months are treated as dormant under our terms. Once retention is no longer needed, we delete or anonymise the information securely.

You can ask us to tell you what personal data we hold about you, to correct anything that is inaccurate, and to update details that have changed, such as an expired ID. Depending on where you live, you may also be able to request deletion, restrict or object to certain processing, ask for a portable copy of your data, and withdraw marketing consent whenever you like. Some requests are limited where we must keep records by law. To make a request, contact our support team and ask for it to be passed to privacy. We may need to confirm your identity first.

Your information travels over 128-bit SSL encryption, and access to it inside our business is restricted to people who need it for their role. Identity verification, ongoing monitoring and independent auditing of our game randomness all form part of a wider effort to keep the platform trustworthy. No system is completely risk-free, so please do your part: use a strong, unique password, never share your login, and tell us straight away if you suspect someone has accessed your account. Responsible gambling tools, including deposit limits, cooling-off and self-exclusion, are also available to help you stay in control.

We use cookies and similar technologies to keep you logged in, remember your preferences, understand how the site is used and keep it secure. Some are essential for the casino to function, while others help us improve performance. You can manage or block cookies through your browser settings, though doing so may affect parts of the site. Our separate cookie policy explains each type in more detail and how to change your choices, so please read it alongside this policy.

If you have a question about this policy, want to exercise a right, or wish to raise a concern about how your data is handled, reach out through our 24/7 live chat or by email and ask for our data protection contact to respond. Please include enough detail for us to find your account and understand your request. We aim to reply promptly and will tell you if we need more information. If you feel we have not resolved your concern, you may also contact the relevant data protection authority in your area.

We may update this policy from time to time to reflect changes in our services, the way we operate or legal requirements. When we make a meaningful change, we will update the version on this page and, where appropriate, let you know through the site or by email. Continuing to use your account after an update means you accept the revised policy, so we encourage you to check back occasionally. Gambling should be entertainment, never a way to make money. Play only what you can afford to lose, and 18+ only.