Fair Go Casino FAQ 2026: Answers for Aussie Players

Hit the Sign Up button in the top-right corner of the homepage and fill in your personal and account details. Once you're registered, log in and complete identity verification. You must be at least 18 and of legal age where you live. We allow one real-money account per player.

Open the homepage, choose the login option, and enter the details you set up at registration. If you've forgotten your password, contact our support team and we'll help you regain access. Always log in from the genuine site and never share your credentials with anyone.

We ask for a colour photo ID, such as a driver's licence or passport, plus a utility bill dated within the last two months. Expired ID must be replaced. If you deposit by card, we may also request clear colour copies of the card, front and back.

Verification keeps your account secure and helps us meet anti-money-laundering obligations. It also confirms you're of legal age and the rightful account owner. We may request further documents later, including proof of how an e-wallet was funded, so it's wise to have your paperwork ready.

No. Each player may hold a single real-money account. If we find duplicates, including ones with different personal details, the extra accounts are closed, any winnings from them are voided and withdrawals can be cancelled. If you have a problem with your existing account, contact support instead.

New players can claim a 100% match up to AU$200 on each of their first five deposits, which adds up to AU$1,000 in total. You must deposit at least AU$20 and enter the WELCOME code in the bonus section while depositing. Standard terms apply, so check them first.

When you make a deposit, open the bonus section and type in WELCOME before confirming. On desktop, look in the Cashier's Coupons tab, and on mobile use the Bonuses tab. You'll need to claim the bonus before you start playing with that deposit.

Deposit bonuses carry a 30x requirement applied to the deposit plus the bonus amount. While wagering, your maximum bet is AU$10 per spin or round. Going over that cap can void your promotion winnings, so keep an eye on your stake size.

On the welcome deposit bonus, only pokies contribute to wagering. Table games, video poker and other non-pokie titles don't count. Some restrictions also apply to roulette bets while a bonus is active. Check the promotion terms before you play so you know where your bets are counted.

Deposit bonuses have no maximum cash-out limit. That said, your normal weekly and monthly withdrawal limits still apply, and you must finish the playthrough before withdrawing bonus-linked funds. Other promotion types, such as free-money offers, can carry their own caps.

No. Promotions can't be stacked on top of an existing balance. Finish your current offer, either by meeting the playthrough or by your balance dropping below AU$0.50, before claiming another. You also need to withdraw within 150 days of redeeming a coupon, or winnings may be forfeited.

You can deposit with Visa, Mastercard, Apple Pay, Google Pay, Neosurf, CashtoCode and eZeeWallet. Crypto options include Bitcoin, Lightning Bitcoin, Bitcoin Cash, Litecoin and Ethereum. Deposits must come from an account in your own name, as third-party cards aren't permitted.

Most methods start at AU$20, which is also the minimum to qualify for a deposit bonus. Lightning Bitcoin is the exception, with a minimum of AU$5. Depending on the method, the lowest deposit sits between AU$5 and AU$25. We don't state a fixed maximum.

Our team processes withdrawals within up to two business days. Getting your account fully verified before you request a payout can speed things up. Timing after that depends on the payment method you've chosen, so allow a little extra for it to land.

The minimum withdrawal is AU$100, with up to AU$2,500 per transfer. Across a week you can withdraw up to AU$7,500, and the monthly ceiling is AU$30,000. Larger wins may be paid in instalments over several weeks. VIP members can access higher limits.

Yes. As an anti-money-laundering step, you need to wager your deposit at least once before requesting a withdrawal. Payouts normally go back to the method you deposited with where possible, and only to accounts you own and control.

Our lobby offers around 280 titles, covering pokies, table games, video poker, progressive jackpots, crash games, keno, live dealer tables and specialty games. We also feature Fair Go Originals, including our exclusive pokie Kev's Bush Bonanza with Kev the Koala.

No. We don't have a native app for iOS or Android. The whole site runs in your mobile browser, with the full game lobby, banking, promotions and support available. A one-tap deposit button sits on the mobile homepage, and Google Chrome is the recommended browser.

Yes, AUD is supported, so you can deposit, play and withdraw in Australian dollars. If you prefer crypto, you can also use BTC, BCH, LTC or ETH. Choose the currency that suits you and keep track of your own spending across it.

We use 128-bit SSL encryption to protect your information and require identity verification to guard against fraud. Our games are independently audited for random outcomes. You can help too by using a strong password and never sharing your login details with others.

You can set daily or monthly deposit limits by contacting our support team, take a cooling-off break, or self-exclude if you need longer away. Reach out any time and we'll set it up. If gambling is affecting your life, free confidential help is available in Australia.

Our team is on hand 24/7 through live chat, and you can also email us. Whether it's a login problem, a bonus question or a payout query, get in touch. Complaints should be submitted in writing within 14 days so we can look into them properly.

Accounts with no activity for 12 months are treated as inactive, and any remaining balance is void. If you plan to take a long break, withdraw your funds first. It's also worth keeping your details and documents up to date for when you return.